1. Service role
MyFixito operates a technology platform that helps customers discover repair services and connect with technicians or partner service providers. Actual repair work may be performed by independent technicians or service partners.
2. User responsibilities
Users must provide accurate service details, safe access to the repair location, reachable contact information, and lawful use of the platform. Customers should review estimates, service scope, and technician details before proceeding.
3. Partner responsibilities
Technicians and partners must maintain professional conduct, accurate status updates, truthful outcome records, fair pricing, proper tools, and compliance with applicable laws and safety requirements.
4. AI assistance
AI diagnosis is optional and informational. It may help classify issues but does not replace technician inspection, safety checks, or professional judgement.
5. Liability
To the extent permitted by law, MyFixito is not liable for indirect losses, unsafe premises, incorrect user information, third-party technician conduct outside platform controls, or outcomes beyond the agreed service scope.
Contact and grievance officer
Questions: support@myfixito.com or MyFixito Help, +91 91406 14421 (24 hours, every day). Grievance officer: Vishw Prakash, Vishw@myfixito.com.